General Terms and Conditions (GTC) Tonzo

1. Liability area The following general terms and conditions apply to all orders via our website.

A consumer refers to a natural person entering into a business relationship with Tonzo, which cannot be assigned either to their business or independent professional activity. Orders in non-household quantities may be rejected without reason.

Tonzo reserves the right to change these Terms and Conditions at any time. Decisive is always the current version of these General Terms and Conditions at the time of order, which cannot be changed unilaterally for this order. Contradictory or deviating terms from the customer's side are not recognized.

2. Information on this website Vendizi contains information about products and services. Changes in prices and assortment as well as technical changes are reserved. All information on < www.Vendizi.ch > (product descriptions, illustrations, films, dimensions, weights, technical specifications, accessories and other information) is for illustration purposes only and is to be understood as approximate values and is non-binding. In particular, they do not constitute any insurance or guarantees, unless expressly stated. Tonzo endeavors to provide all information on this website as correct, complete, up-to-date and clear, but cannot give any express or implied warranty for this.

All offers on this website are considered non-binding and should not be understood as binding offers.

Tonzo cannot guarantee that the listed products are available at the time of order. Therefore, all information about availability and delivery times is without guarantee and is subject to change at any time and without notice.

3. Prices The quoted sales prices of Tonzo are final prices and include, unless otherwise stated, the statutory value added tax and any other statutory charges such as pre-collected recycling charges (VRG) or copyright charges on electronics. Prices are net in Swiss francs (CHF).

Any shipping costs will, unless otherwise stated, be charged extra and must be paid by the customer. Shipping costs are specified separately in the ordering process.

Technical changes, mistakes and printing errors are reserved, in particular Tonzo can make price changes at any time and without prior notice. The sales prices do not include consulting and support services.

4. Conclusion of agreement The products and prices on this website are considered non-binding offers.

By ordering via this website, including acceptance of these Terms and Conditions, the customer makes a legally binding offer to enter into an agreement. Tonzo then sends an automatic order confirmation via e-mail, which confirms that the customer's offer has been received by Tonzo. Ordered goods are binding for the customer. Unless otherwise stated, there is no cooling-off period or right of withdrawal.

The agreement is concluded when Tonzo sends an acceptance via e-mail, where the dispatch of ordered products or services is confirmed.

Orders are only delivered after full payment (exception: delivery against invoice) and if the goods are available. If it turns out that the ordered goods cannot be delivered in whole or in part, Tonzo has the right not to accept or only partially accept or fulfill the order. In such cases, Vendizi will inform the customer via e-mail. If the customer's payment has already been received by Tonzo, the amount will be refunded to the customer. If no payment is received, the customer is released from the payment obligation.

5. Payment options and retention of title The customer has access to the payment options specified in the ordering process.

Tonzo reserves the right to exclude customers from certain payment options without giving reasons, or to require advance payment.

In the case of late payment, Tonzo can demand late payment interest of 5% per year from the customer as well as a reminder fee of a maximum of NOK 237.27 per reminder.

The delivered products remain the property of Vendizi until full payment.

6. Delivery, examination obligation, complaints about defects and returns Deliveries are sent by post or courier to the address the customer has given in the order.

Tonzo strives to meet the shortest possible delivery times. However, any delivery deadlines specified in the order confirmation are non-binding. Tonzo is entitled to partial deliveries. The shipping costs will then only be charged to the customer once.

The invoice is sent by Tonzo by e-mail or post, at Vendizi's choice, if delivery against invoice is offered.

If the delivery cannot be delivered or the customer refuses to receive the delivery, Vendizi may, after informing the customer by e-mail and giving a reasonable deadline, dissolve the agreement and demand costs for